Shipping & delivery
Shipping prices are calculated at checkout for your destination. We do not display estimated rates before that, because an estimate that turns out wrong is worse than no estimate.
Destinations
The countries you can order to are shown in the destination selector and confirmed at checkout. Where a destination cannot be served, checkout says so before you pay.
Beauty and fragrance
Fragrance and some aerosols are classified as dangerous goods for air freight and cannot be sent to every destination. Affected product pages carry a shipping-restriction note.
Duties and import charges
Unless a destination is explicitly marked as duties-included at checkout, duties and import taxes are collected by the carrier on delivery and are not part of the amount you pay us.
Order processing
- Pieces held with us are prepared for dispatch first.
- Sourced pieces are bought after your order and inspected before dispatch.
- If anything delays your order, we write to you rather than letting it go quiet.
Questions about a delivery
Write to us from the contact page with your order reference and destination country and we will answer with specifics rather than generalities.